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Calling for FREE.
6/17/2008 11:02:34 AM

Web2Fone Announces its FREE calling Plan.  More »

Follow Me Numbers
8/20/2008 4:22:11 PM

Follow Me Numbers are automatically assigned to your account upon purchase.  More »

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FAQ/Help

  1. What is Web2Fone?
  2. What are Web2Fone’s system requirements?
  3. How much bandwidth does Web2Fone secure?
  4. What is the quality of Web2Fone?
  5. What is the Web2Fone’s billing structure?
  6. Are there any hidden costs or additional charges?
  7. What is the size of the Web2Fone file?
  8. How much data does Web2Fone transfer per minute?
  9. Is Web2Fone compatible with Windows NT?
  10. What connection speeds does Web2Fone work with?
  11. Can I receive a call while using Web2Fone?  
  12. Can I program Web2fone to forward calls to other numbers or to my Voice Mail?
  13. How do I set up my Virtual Extension Number to call from Web2fone to Web2fone?
  14. I just purchased an account and tried to call using the Web2Fone Dialer, but I keep receiving a message that Says NOT FOUND... What could be the problem?

1Q: What is Web2Fone?

1A: Web2Fone is a new technology which makes it possible to place domestic and international calls over the Internet using your computer or any IP Phone.

Web2fone allows you to make calls at reduced rates from and to anywhere in the world. Web2Fone is by far the most advanced telecommunications application harnessing the global power of the Internet.

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2Q: What are Web2Fone’s System Requirements?
2A: Windows XP, Window 2000/2008, and Vista. A minimum of 8MB RAM, Internet access, sound card, microphone, speakers.

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3Q: How much bandwidth does Web2Fone secure?
3A: The current algorithm has a voice bandwidth of approx. 1.3K per section per direction per second. The overhead for the Internet brings it to about 14.4 KBps.

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4Q: What is the quality of Web2Fone?
4A: Web2Fone offers 5 Star Quality (FSQ), virtually indistinguishable from traditional telephones.

The overall quality will vary based upon your Internet connection and your ISP’s connection speed... The faster the speed the better the quality...

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5Q: What is the Web2Fone’s billing structure?
5A: You will be billed per minute, depending upon the rate to the country called.

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6Q: Are there any additional charges?

6A: There are NO additional charges connected to your domestic or international calls.

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7Q: What is the size of the Web2Fone file?

7A: While it varies from version to version, it is about 4.5MB.

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8Q: How much data does Web2Fone transfer per minute?

8A: The amount of data that Web2Fone transfers per minute depends on your Internet Service Provider and the modem/connection you are using.

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9Q: Is Web2Fone compatible with Windows NT?

9A: Web2Fone is compatible with Windows NT/XP 95/98/ME/2000/2008 and Vista.

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10Q: What connection speeds will Web2Fone work with?

10A: At least 16KB/s. Generally, the faster your connection, the better the quality of your Web2Fone call.

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11Q: Can you receive calls using Web2Fone?

11A: Yes. Web2Fone can call and receive calls no mater where you are.

Web2fone can provide you with your own Virtual Extention or DID Line that can be automatically programmed to receive calls.

To receive your Own DID line or your Web2fone Extension Number, just logon to your account and Click On DID Follow Me Numbers and follow directions. 

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12Q: Can I program Web2Fone to Forward calls to other numbers or Voice Mail?

12A: YES YOU CAN, Web2Fone can forward calls to any specific number of your choice. It can also be programmed to transfer calls to your Web2fone Voice Mail. All you need to do is Logon to your account and redirect your calls to Voice Mail or to any specific number.

13Q: How do I set up my Virtual Extension Number to call from Web2fone to Web2fone?

14A: Upon purchasing your Web2Globe account from Web2fone, Logon to your account using your Web2Fone Dialer or Web2Fone Site... Click on DID Follow Me Numbers... Select Web2Fone Extensions and press Purchase... Confirm the Purchase... Your Web2Fone to Web2Fone Virtual Extension is automatically assigned to your Account...

Please note that Virtual Extensions Numbers Can only be used to call From Web2Fone to Web2Fone or from any IP Phone to any IP Phone that are registered to our Network.

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14Q: I just purchased an account and tried to call using the Web2Fone Dialer, but I keep receiving a message that Says NOT FOUND... What could be the problem?

15A: Many reasons to why The Not Found message appear on your Web2fone when dialing: Among them are: 

  • If your account is NEW and trying to call for the first time, you may be blocked because your CALLER ID is blocked... Many carriers block calls without any Number Identification... To solve this problem check the following Settings:
    • From your Dialer Click on Setting.
    • Under Display Number; Enter your phone or Caller ID number or any number.
    • Press the Setting Button Again and make sure it is saved.
    • Try calling again.
    • This setting is IMPORTANT.
  • Not Found Message Could also mean;
    • The Number you are trying to call is not responding.
    • The Number you are trying to call is dialed wrong.
    • If you are calling a Virtual Extension such as: Web2fone to Web2fone Calling, the person on the other end may not be logged on or not responding.
    • The person that you are trying to reach can only accept calls with Caller IDs ONLY.
    • Your account has no more FUNDS and need to recharged. To recharge your account, simply click on Recharge. 

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